Thank you for your interest in Ashwood Veterinary Clinic Ltd and our website. We respect your privacy and make all efforts to ensure that your personal data is processed in line with GDPR (General Data Protection Regulation) requirements. The below Privacy Policy explains what personal information Ashwood Veterinary Clinic Ltd collects about you when you visit this website  and how it is being used.

 

We collect information about you when you fill in a contact form, subscribe to our marketing or contact us directly. We only collect information about you which is relevant to the business needs, in order to fulfil your request or to better tailor our communications.

The information we collect about you may include your name, address, email address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider and device, as well as any additional information you supply voluntarily.

We gather website usage data using cookies. More information on this is available in the Cookies section.

 

Ashwood Veterinary Clinic Ltd  may use and collect your personal information for the following purposes:

To deal with your request or enquiry (e.g. to supply you with product information and manage your account);

To carry out any obligations arising from any contracts entered into between you and Ashwood Veterinary Clinic Ltd;

If you have requested it, to send you relevant marketing communications about Ashwood Veterinary Clinic Ltd news, products and services;

If you have requested it, to send you news and updates;

To follow up on user experience we provide in order to improve our products and services;

To keep your records up-to-date.

We will never pass your information on to a third party or use it for any purpose other than what it was originally collected and authorised for, without your prior consent.

 

Where you submit your personal information, Ashwood Veterinary Clinic Ltd will only keep it for as long as it is reasonably required for the purpose(s) for which it was submitted. 

We will store your personal details, for as long as you are registered with Ashwood Veterinary Clinic Ltd, in order to provide you with adequate levels of service.

If you have requested marketing communications from us, we will continue to keep your data until you notify us that you no longer wish to receive this information.

 

We would like to keep in touch with you but we will only send you marketing communications (e.g. company news, product and event updates, market information and other relevant news) if you have requested it. We may contact you by email, post or phone as indicated by your communication preferences.

If you would like to update your communication preferences or no longer wish to receive any updates, you may do so by contacting the practice.

If you choose to ‘opt-out’ from our marketing communications, you record may remain on the system so that we can ensure that we do not contact you again in future.

 

You have the right to request a copy of the information that we hold about you. You may do so by  writing to the Practice Manager, Ashwood Veterinary Clinic Ltd, 448 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EP

We aim to ensure that your personal information is up-to-date and accurate. You may ask us to update or remove information about you that you consider to be inaccurate.

If you are not satisfied with our response or think we are not processing your personal data in line with DGPR requirements, you have the right to complain to the Information Commissioner’s Office via https://ico.org.uk.

 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and or to remove them from your browser.

 

Our website may contain links to other external websites. The Ashwood Veterinary Clinic Ltd  Privacy Policy only applies to this website so when you click on a link to a third-party site, it will be governed by its own Privacy Policy which you are encouraged to familiarise yourself with. Ashwood Veterinary Clinic Ltd does not accept any responsibility or liability for the privacy practices of such third parties.

 

From time to time, we may update our privacy policy to reflect new or updated privacy practices. A copy of the latest policy will be placed on our Privacy Policy webpage. You are encouraged to periodically review this page for any changes. The Ashwood Veterinary Clinic Ltd  Privacy Policy was last updated on 1st September 2023

 

If you have any questions about our privacy policy or personal data we hold about you, please do not hesitate to contact us:

Email: ashwoodvets@yahoo.co.uk

Address: Ashwood Veterinary Clinic Ltd, 448 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EP